๐ PLEASE NOTE: We Are Insurance Loss Assessors, Not Plumbers
Claims Assist does not service boilers or physically repair leaking pipes. If you are reading this because your central heating or combi boiler losing pressure has disrupted your heating system, please note that we do not offer plumbing call-outs.
We are independent Property Insurance Claim Experts. Backed by technical expertise led by a BSc qualification in Quantity Surveying, we step in the moment an underfloor leak is suspected to manage your home insurance claim, negotiate with the insurer’s adjusters, and secure the substantial financial payout needed to excavate the concrete, dry out the subfloor, and completely replace your ruined flooring, skirting boards, wall plaster and kitchen units.
Why You Don’t Just Need a PlumberโYou Need an Assessor
When a water pipe is leaking out in the open, you call a local plumber, pay them a call-out fee, and the problem is resolved.
But when a pipe is leaking underneath a concrete floor slab or deep within your underfloor heating loops, the physical plumbing repair is only 5% of your problem. The other 95% is the structural destruction of your home.
To fix that hidden underfloor leak, someone has to:
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Shatter and excavate your premium tiles, laminate or engineered hardwood floors.
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Jackhammer through the solid concrete subfloor slab to physically expose the leak.
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Bring in specialised building dryers (dehumidifiers & air movers) to run for weeks to draw out hundreds of liters of water absorbed by the porous concrete.
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Reinstate the entire subfloor and replace the flooring across the entire interconnecting area so it matches flawlessly.
This is not a simple plumbing billโthis is a โฌ5,000 to โฌ30,000 structural property damage event. That is why this is a major home insurance claim, and that is why you need an independent Loss Assessor to manage it from day one.
Exposing the โฌ750 ‘Trace and Access’ Insurance Trap For A Boiler Losing Pressure
The moment homeowners notice a dropping heating gauge, their first instinct is to find a leak detection company. Most homeowners think, “It’s fine, my insurance policy covers Trace and Access to find out why I have a boiler losing pressure.”
This is where many policyholders fall into a massive financial trap.
Most Irish home insurance policies cap Trace and Access cover at a strict limit. This allowance is usually between โฌ750 and โฌ1,000.
If you hire an independent leak specialist out of your own pocket, their digital thermal imaging and acoustic microphones will cost most of that allowance just to mark an “X” on your kitchen floor. This leaves virtually nothing remaining in the Trace & Access fund to actually dig up the concrete, expose the pipe, and execute the physical repair.
The Claims Assist Difference: Maximising the Consequential Damage
The โฌ750 Trace and Access cap restricts leak detection costs. However, your insurer does not cap the consequential damage caused by the escaping water.
This is where our technical expertise becomes your greatest financial advantage. When we step in to manage your burst pipe claims, we look far beyond the simple pipe repair. We compile a forensic, itemised Schedule of Loss that accounts for every single euro required to restore your home to its original state:
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Subfloor Reinstatement: The heavy structural cost of excavating the concrete slab to access the broken pipe, followed by professional structural backfilling.
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Continuous Flooring Match: The Insurance company’s loss adjuster will try to pay to replace only the small patch of flooring that was cut open. We ensure you receive a complete, uniform floor replacement across the entire room (or interconnecting open-plan spaces) to guarantee a flawless aesthetic finish.
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Industrial Structural Drying: Renting and operating commercial dehumidifiers and air movers to safely drop subfloor moisture levels back to normal parameters before new floors are laid. This is vital to prevent toxic mold outbreaks and dry rot down the line.
Why You Must Call a Loss Assessor Before Your Insurer
Are you dealing with a slow underfloor heating leak? The words you use during your first phone call will determine whether the insurer accepts or rejects your claim.
Insurance companies do not send an advocate to help you; they appoint their own Loss Adjusters. The adjuster’s legal mandate is to look after the financial interests of the insurance companyโnot yours. They are trained to look for policy exclusions.
Before making that call, it is vital to understand the roles. You can read our comprehensive Loss Assessor vs Loss Adjuster Ireland Expert Guide to see exactly how the insurance company’s representative operates compared to your own independent advocate.
โ ๏ธ Critical Insurance Warning
If you call your insurer and casually say, “My boiler has been losing pressure for a few months, I think it’s just general wear and tear on an old pipe,” your claim will likely be instantly declined. Insurers explicitly exclude “gradual maintenance issues” and “wear and tear.”
Engage Claims Assist before you log your home insurance claim. We ensure your claim is categorised correctly as a sudden, covered Escape of Water event.
Expert Regional Support Across Ireland
No matter where your property is located, our dedicated regional claims hubs provide rapid on-site inspections, utilizing precision moisture meters and advanced damage mapping to protect your home.
If your domestic heating loop or system has a hidden leak causing your central heating system to experience a continuous boiler losing pressure, click to call your local specialist team immediately for a free consultation:
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West of Ireland (Connacht Hub): Call our local Loss Assessor Galway team directly on 091 734 090 or access our specialized Loss Assessor Mayo team. You can also read our real-world breakdown of slow pipe failures mapped through our specialized My Loss Assessor case study link.
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Mid-West & Munster Hub: Call our main Loss Assessor Limerick office directly on 061 970 003. If your property is outside the city, access our dedicated county hubs directly via Loss Assessor Clare (including Ennis and Shannon) or our specialized team at Loss Assessor Tipperary.
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Leinster & Midlands Hub: Call our Loss Assessor Dublin team directly on 01 539 4700, or access localized assistance through our dedicated Loss Assessor Kildare hub covering Naas, Newbridge, and Maynooth.
We operate on a transparent, No Win, No Fee basis. To see exactly how this works and what is included in the standard industry percentage, read our comprehensive guide on how much are loss assessor fees in Ireland (2026 Galway, Limerick & Dublin guide). We only get paid when we successfully deliver your full financial settlement cheque.
๐ One of Ireland’s Top-Rated Claims Specialists: Don’t just take our word for itโsee why over 200 homeowners rate us as 5-star loss assessors across Google and Trustpilot for securing maximum property damage payouts. Read our verified client testimonials on our dedicated 5 Star Loss Assessor Reviews page.
Don’t battle the insurance company alone. Call our nationwide expert claim line today on 0818 929 555ย for your free, no-obligation consultation.